GENERAL TERMS
OF SALE (GTS)
MANOIR DE LORIENT - TOURIST ACCOMMODATION
IN SAINT BARTHÉLEMY
ARTICLE 1 – SERVICE PROVIDER IDENTIFICATION
The accommodation services are offered under the names Manoir de Lorient and Manoir Voltaire (hereinafter collectively referred to as "the Establishment"), operated by the legally responsible entity for their management, whose full identity, legal form, registration number, and contact details are listed in the Legal Notice section of the website.
ARTICLE 2 – PURPOSE OF THE GENERAL TERMS OF SALE
These General Terms of Sale (hereinafter "GTS") aim to define the terms and conditions under which the Establishment offers the Client temporary tourist accommodation services, as well as the respective rights and obligations of the parties.
They apply to any reservation made directly or indirectly, including via the website, by email, by phone, or through any other booking method.
The GTS constitute the entire contractual agreement between the parties and prevail over any other document, exchange, or prior communication.
ARTICLE 3 – ACCEPTANCE – ENFORCEABILITY – SCOPE
These GTS are made available to the Client before any reservation validation.
The validation of the reservation, notably materialized by:
full or partial payment,
providing bank details as a guarantee,
electronic confirmation of the reservation,
constitutes express, prior, free, and informed acceptance of these GTS, which are deemed read, understood, and accepted without reservation by the Client.
The GTS apply to the strict extent permitted by law, subject to imperative public policy provisions.
ARTICLE 4 – LEGAL CAPACITY – CLIENT STATUS
The Client declares to be of legal age, legally capable of contracting and acting on their own behalf.
Any booking made on behalf of third parties personally binds its author, who guarantees compliance with these GTS by all occupants and guests.
ARTICLE 5 – PERSONAL AND NON-TRANSFERABLE NATURE OF THE BOOKING
Every reservation is strictly personal, nominative, and non-transferable.
Any subletting, transfer, or provision, even free of charge, to undeclared third parties is strictly prohibited without prior written consent from the Establishment.
ARTICLE 6 – NATURE OF THE SERVICE – NO RIGHT TO REMAIN ON THE PREMISES
The offered services exclusively constitute temporary tourist accommodation services.
They do not confer in any way:
a real or personal right on the property,
a right to remain on the premises,
a residential or commercial lease, within the meaning of applicable legislation.
ARTICLE 7 – PRICE – PRICING CONDITIONS
Prices are expressed in dollars ($), including all taxes, excluding tourist tax.
They are firm and definitive at the time of booking, subject to:
manifest error,
legal or regulatory change,
variation in mandatory taxes or contributions.
No complaint regarding the price will be admitted after confirmation of the reservation.
ARTICLE 8 – PAYMENT TERMS – SECURITY
Payments are made by credit card (Visa, Mastercard, Carte Bleue, American Express) or by bank transfer.
For any payment by credit card, the Client must enter their name, credit card number, expiration date, and cryptogram directly in the secure area provided for this purpose. The credit card used by the Client must be valid at the time of the stay.
In case of payment by bank transfer, the Establishment's bank details are communicated to the Client at the time of booking. The transfer must be made within the period indicated during the reservation confirmation. The reservation will only be considered firm and definitive upon actual receipt of the funds in the Establishment's account. All bank charges related to the transfer remain the exclusive responsibility of the Client.
According to applicable pricing conditions:
full payment may be required at the time of booking,
or a bank pre-authorization may be performed as a guarantee ten (10) days before the start of the stay to guarantee the reservation.
The Establishment reserves the right:
to perform any necessary verification,
to refuse a payment method,
to cancel any reservation presenting a risk of fraud or unpaid amounts.
On the day of arrival, we may:
Authorize a charge on the credit card to guarantee payment of any amount corresponding to services other than the Accommodation Service;
Ask the client to present identification to prevent credit card fraud.
Any abusive bank opposition or unfounded contestation will result in the billing to the Client of all bank charges, recovery fees, and incurred damages.
ARTICLE 9 – BANK PROCESSING TIME
The Client acknowledges that bank processing times are beyond the Establishment's control.
In the absence of effective payment, the reservation will be automatically canceled without compensation, and the client will be informed by email.
ARTICLE 10 – ARRIVAL – DEPARTURE – OCCUPATION
Check-in: from 3:00 PM
Check-out: before 12:00 PM
Any unauthorized overstay may result in:
billing for an extra night's stay,
billing of late fees,
retention of all or part of the deposit.
The Client agrees to respect the maximum authorized capacity and the rules of occupation of the premises.
ARTICLE 11 – RIGHT OF WITHDRAWAL
In accordance with Articles L.221-18 and L.221-28 12° of the Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date or during a specific period.
No refund can be claimed under this title.
ARTICLE 12 – CANCELLATION – MODIFICATION – NO-SHOW
Cancellation and modification conditions depend on the rate selected at the time of booking.
In case of no-show or early departure from the stay, for any reason whatsoever, the amounts paid remain acquired by the Establishment as a flat-rate compensation, within the limits of applicable legal provisions.
However, as an exception to the preceding paragraphs of this article: reservations made at a flexible rate can be modified and canceled without fees by the client within the deadline communicated by Manoir de Lorient and Manoir Voltaire during reservation confirmation.
In case of modification and/or cancellation by the client of a reservation made at a flexible rate outside the deadline communicated by us or in case of no-show by the client, we reserve the right to retain all or part of the amount corresponding to the price of the said reservation, as indicated at the time of booking.
ARTICLE 13 – FORCE MAJEURE
Force majeure is understood within the meaning of Article 1218 of the Civil Code.
The following are generally not considered force majeure: weather conditions, transport cancellations or delays, illnesses, personal events, foreign administrative decisions, political or social unrest, acts of terrorism, pandemics, or health restrictions.
The qualification of force majeure remains subject to the sovereign assessment of the competent courts.
ARTICLE 14 – TOURIST TAX
A tourist tax corresponding to 5% of the net price per night is applicable and must be paid before departure.
ARTICLE 15 – SECURITY DEPOSIT – CLIENT RESPONSIBILITY
A security deposit may be required before or upon arrival. The deposit will be used to cover any damage, breakage, loss, or excessive wear caused to the property, its furniture, or its equipment during the client's stay.
The Client is directly responsible for the actions and damages caused by themselves, their companions, guests, or any person present at their initiative, to the extent allowed by law. The client is responsible for the total cost of repair or replacement (at original value), and any amount exceeding the deposit will be billed, due, and must be paid within 7 days following notification.
ARTICLE 16 – RESTORATION – UTILITIES
Additional charges may be billed in case of:
exceptional cleaning,
restoration,
overconsumption of utilities.
These fees will be billed based on actual, justified, and proportionate costs, as assessed by the manager.
ARTICLE 17 – PROHIBITIONS – EARLY TERMINATION
Any serious or repeated breach of contractual obligations, or any behavior affecting order, safety, or the peaceful enjoyment of the premises, authorizes the Establishment to terminate the stay as of right, after formal notice remains without effect when the situation permits, without refunding the amounts paid.
ARTICLE 18 – LIABILITY – LIMITATION
The liability of the Establishment is strictly limited to the total amount of the service actually paid by the Client, except in cases of gross negligence, intentional fault, or fraud, and within the limits allowed by law.
ARTICLE 19 – INSURANCE
The Client is invited to take out insurance covering risks related to their stay, including material, personal, and immaterial damages.
Travel insurance, home insurance, or other policies are available and may cover certain unforeseen events, incidents, or delays that may interrupt, delay, or cancel your travel plans.
Appropriate coverage must be taken out at the time of booking. The client's signature on the booking form confirms that the Client is aware of the existence of such insurance and has chosen the appropriate coverage for this reservation.
In accordance with French insurance laws, the transport of clients by butlers and staff is limited to arrival and departure transfers only. Taxis or rental cars can be arranged for any other transport needs.
ARTICLE 20 – PERSONAL BELONGINGS
The personal belongings, valuables, and effects belonging to the Client remain under their exclusive responsibility.
The Establishment cannot be held responsible in case of loss, theft, or deterioration, except in case of proven fault on its part.
ARTICLE 21 – LOST OR DAMAGED KEYS / ACCESS DEVICES:
The loss or damage of keys, remotes, or access devices will incur replacement charges, which will be billed to the client.
ARTICLE 22 - UNAUTHORIZED CLIENTS OR EVENTS:
The maximum number of occupants and the client list must be respected. Organizing parties, events, or accommodating unauthorized clients without prior written consent will incur additional charges and may lead to immediate termination of the stay without refund.
ARTICLE 23 – EXTERNAL NOISE AND DISTURBANCES
The Establishment cannot be held responsible for noise, disturbances, or inconveniences resulting from factors beyond its control, including:
neighborhood,
works,
weather conditions,
local fauna or flora,
interruptions of public services.
ARTICLE 24 – PHOTOGRAPHS AND DESCRIPTIONS
The photographs, visuals, plans, descriptions, and information appearing on the website or any communication medium are provided for informational purposes and are not contractual.
ARTICLE 25 – COMPLAINTS
Any complaint regarding the stay must be made in writing within a maximum of seven (7) days following the departure date.
Failing this, no complaint will be considered.
ARTICLE 26 – EVIDENCE
Computer records, emails, electronic confirmations, payment histories and bank statements are considered evidence between the parties until proven otherwise.
ARTICLE 27 – PERSONAL DATA
Personal data is processed in accordance with applicable regulations on the protection of personal data.
ARTICLE 28 – PARTIAL NULLITY
The nullity, unenforceability, or inapplicability of any stipulation shall not affect the validity of other clauses, which shall retain their full effect.
ARTICLE 29 – APPLICABLE LAW – COMPETENT JURISDICTION
These GTS are governed by French law.
Any dispute falls under the jurisdiction of the territorially competent courts in accordance with the Code of Civil Procedure.
ARTICLE 30 – LANGUAGE AND REFERENCE VERSION
The language of negotiation, interpretation, and execution of these GTS is French.
In case of translation, the French version shall prevail.